HB
Henri B

1 reviews | Active since Mar 2009

20 Jun 2016, 14:38

Wou da kom, maar hul kan nie. -Vodacom

<p>Pretty sad, but common story for a South Africa company that turned BEE.</p> <p> </p> <p>I did an upgrade on my Vodacom data number. I couldn't complete it online, as it was impossible to finailze the order as the number can not receive an SMS.</p> <p> </p> <p>I contacted Vodacom to complete it, all was done..</p> <p> </p> <p>a Few weeks later I am still waiting for my order. I logged in online, and even contacted them. No one has answers, and they promised to call me back within 5min. Those 5min already expires 1hour ago from this message..</p> <p> </p> <p>Pretty sad to see yet another SA company being great at being pathetic in Service.</p>

0
Replies (1)
Vodacom
Vodacom's reply21 Jun 2016, 05:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team