Wosrt Business Support Ever

<p>This morning we had no internet connectivity using Vodacom Broadband Connect for Business. It appeared as though the Router (Huawei HG659) had been reset to factory defaults. When I log into the router, it requires a Admin username and password, which I do not have.</p> <p>Subsequently 9 phone calls to ********** and no luck with anyone to assist. Then I was told to log a call which I did, the gentleman assured me it would be resolved. All I received was an email stating the following:</p> <p>Good day</p> <p> </p> <p>Kindly be advised we do not have a username and the pass word of the router . if these any changes need to be configured you will need to use a self service portal.</p> <p>The account at the moment is suspended the won’t be any connection at the moment. Please liaise with your account manager to assist you.</p> <p> </p> <p>Right so Vodacom don't have a username and password, how am I supposed to configure the router?? or just to connect to the internet!!!!</p> <p>Use the self service portal: no option to assist me on the self service portal to solve my problem.</p> <p>Account has been suspended - WHY and who is the account manager.....??!?!?!?</p> <p> </p> <p>Another call to ********** , again have to reverify all info, still no help.</p> <p> </p> <p>I have never experienced such bad service from Vodacom before. The business is standing due to heavy reliance on internet and email.</p> <p> </p> <p>Vodacom seem not to care about business clients. I will never ever again recommend Vodacom Business to any body as it appears they cannot support their own products.</p> <p> </p> <p>Waiting in suspense for a call from Vodacom to resolve this or am moving to a different service provider.</p> <p> </p> <p> </p> <p> </p>