WoSrst Customer service!!!!!!

Hi Vodacom,

I am writing to formally express my extreme dissatisfaction with the level of service we have received regarding our ongoing outage (Ticket SR***).

Our service has been down since 25 February 2026 due to a broken cable. Since then, we have not received any proactive communication, updates, or the promised follow-up calls. Instead, we have had to continuously contact your call centre for feedback.

What is most concerning is that every agent we have spoken to has provided different information, making it impossible to determine the actual status of the repair. We were previously informed that the required cables were out of stock. However, during subsequent follow-ups, we were told that there is no record of that communication. This inconsistency raises serious concerns about the accuracy and reliability of the information being provided.

For reference, we have spoken to the following agents:

Modise Matseke (Ticket Owner)

Mpho Tshokoe

Thumeka

Account Holder: Thabo Samuel Tseole

At this stage, we require:

A clear and accurate explanation of the current status of the repair.

A confirmed resolution date.

Written confirmation of the steps being taken to restore service.

Clarification on compensation or service credit for the prolonged downtime.

This matter has caused significant inconvenience, and we expect urgent attention and a formal response.

Kind regards, M. Tseole