Worts ever Vodacom Fibre

I have been phoning Vodacom non stop regarding my fibre that is off. After 3 weeks no fibre and no reply I just got the same answer we have logged a claim. Waisted more money on phoning Vodacom and trying to resolve the problem but ya like I said still no reply. After I was told new router will be delivered between 2 to 3 working days its been 5 now and still no reply. So irritated with them.