Worthless customer service

I signed up for a fibre package with Vodacom Fibre, 10Mb download and 10Mb upload. According to Vodacom the line went life on 4 February 2020, (billing time start),I however did not have any connection yet, after several calls they manage to send a technician on 11 February 2020. When the technician arrived the line was active, the morning of 11 February when I left the office the line was still off. I was activated on a 10Mb download and 4Mb upload package, I informed the technician before she left on 11 February 2020, she assured me she will escalate the issue. On 13 February 2020 I phoned the technician to confirm the escalation of the issue, she did not answer. I phoned the customer contact centre to find out they know nothing about it. Later on 13 February 2020 I managed to make contact with the technician and I was assured she will escalate the issue. On Monday 17 February 2020 I phoned the customer contact centre again and they confirmed that they have not received a query for my issue, I was advised to email the screenshots of the speed test to *** so they can escalate the issue, I send them the screenshots via email at 10:52 on 17 February 2020. On 18 February 2020 at 13:30 I phone the customer line again, they still did not have a query logged for my issue. I asked to speak to a manager and while waiting I were put through to the service rating voice prompt.