#WORSTSERVICEEVER

If only I could mark you as a negative star!! I made payment to my account on Saturday, I have tried since Saturday for the payment to reflect that I can do my upgrade, but for some reason you are saying that I am two months behind in my payment even though I had made payment on 23/11/2018 and now on 08/12/2018. I called your staff was not helpful at all, all that they could do is give me a call back to let me know that they can not do anything, your one staff member in the billing division even told me she is not equipped to deal with me (she could not explain the 48 business hour rule that you have) I also send my proof of payment to Sindile and to ********** (3 times) and then I reverted to going to your social media (Facebook) wrong choice all that they did was to respond 5 hours later asking for the same information that I gave to Sindile as well as your accounts division again asking me to send them the proof of payment which I did (GUESS what the answer Hi Andrea Thank you for the payment received. We have forwarded your proof of payment to the Accounts Department. in future, you can send your POP to ********** Regards, Yandiswa Dilima Customer Care eService Team

WOW this was my email to them:

ear service specialist. This is probably the 4th time that I am sending the proof of payment to Vodacom. I spoke to your accounts division yesterday and the lady said that it will show in 48 business hours, but said in the same breath Tuesday, when I called he on the wording she said that she is not equipped to deal with me, in essence she cannot explain the 48 hours, since if you tell me 48 business hours then I will take that 48/9 and get 5 days??? Normal business hours are from 8 – 5 (9 hours). I am a technical person by nature but your call center staff cannot answer a question like this and she just transferred me to the customer care division one would think that your accounts division would be able to answer questions like this? Also if you don’t have an agreement with Capitec for that money to reflect quickly why should I load them as a business partner, then I could have made an immediate payment to Vodacom from my internet banking? I await your reply. Thank you

#WORSTSERVICE #USELESS complaints division

O and everytime that you asked that I send you the POP it costed me money to send (so who is going to reimburse me this money?????)

The service I received is pathetic to say the least