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Aisling M

1 reviews | Active since Dec 2018

06 Dec 2018, 09:45

#WorstNetworkEver

Hey Vodacom, today I am saying goodbye to the #WorstNetworkEver.

After hundreds of phone calls, messages and physically going in store with no explanation as to why I cannot connect to the network, I registered for MyVodacom online. Turns out that my PAY AS YOU GO account is in arrears somehow and you want R462,62 from me to reconnect my cell phone.

Quick question - HOW IS IT POSSIBLE THAT MY ACCOUNT IS IN ARREARS WHEN MY CONTRACT ENDED 2 YEARS AGO????????????????????????? (To be exact, it ended on 17 August 2016)

Also - thanks for the message after I tried to cancel my contract, telling me that I am eligible for an upgrade on 19 May 2016...

I have wasted my time with you for too long. And, best of all, when trying to cancel my contract, I was put on hold for 12 minutes, only to be told I couldn't be helped.

Thanks for nothing.

Hello Cell C ?

0
Replies (2)
Vodacom
Vodacom's reply06 Dec 2018, 11:06
Official
Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team  

Best regards,

Vodacom
Vodacom's reply12 Dec 2018, 17:24
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.  Regards  Consumer Website Team 

Best regards,