CM
Chané-Leigh Mitchell
1 reviews | Active since Jul 2018
19 Feb 2022, 11:07
Worste service - Cancellation of an online upgrade
We have cancelled an online upgrade on 11/02/2022, due to Vodacom's poor selection of courier companies. We have done absolutely everything from our side. And guess what, this transaction is still not cancelled. Daily follow ups and nothing is happening. Honestly don't see any reason why we should stay with you. YOUR CUSTOMER is paying the price for RAM Hand-to-hand Couriers **** service. And you don't do anything from your side, just keep on saying to wait. So how long must we still wait?!? This whole upgrade was a terrible experience.
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Vodacom's replyOfficial
19 Feb 2022, 16:10Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply19 Feb 2022, 16:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CM
Chané-Leigh Mitchell's updateReviewer Update
19 Feb 2022, 17:39This is all you have been saying on every single platform when contacted and still nothing is happening, just everyone saying to give it more time.
CM
Chané-Leigh Mitchell's update19 Feb 2022, 17:39
Reviewer Update
This is all you have been saying on every single platform when contacted and still nothing is happening, just everyone saying to give it more time.