MB
Muriel B

1 reviews | Active since Jan 2022

05 Jan 2022, 11:01

Worst worst service vodacom fibre

Worst worst service from Vodacom Fibre! You don't deserve ANY STARS.. (I don't know how this STAR allocation on Hallo Peter works?? ) For the record I give you NO STARS. To say I'm disgusted with you is an understatement. I have been without internet service since Christmas... I have phoned... logged service requests.. spoke to numerous "consultants"... just to be put on hold and eventually the line just disconnects... NO RESULTS.... what the heck is going on??? I was a loyal customer with vodacom for many many years... More than one contract... But this what I'm experiencing now is unacceptable... Being ignored is more than unacceptable.... See if you get money from me for a service I'm supposed to receive and NOT RECEIVING... Oh and yes... I will be canceling my contract with you....

0
Replies (4)
Vodacom
Vodacom's reply05 Jan 2022, 11:25
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
MB
Muriel B's update05 Jan 2022, 11:30
Reviewer Update
I wait in anticipation.... Not getting my hopes up.... as the track record is beyond poor.... I shall wait...
MB
Muriel B's update06 Jan 2022, 08:54
Reviewer Update
So Vodacom.... It is day 13 now... Still no internet and still no service from you. Just empty promises and a good customer STILL being ignored. What has happened to you.... PATHETIC!
MB
Muriel B's update06 Jan 2022, 09:30
Reviewer Update
At last.... Internet sorted out... Thank you Chris from Openserve!