WORST WEEK WITH VODAVOM

I have had the worst experience with Vodacom this past few weeks. I have been without fibre for the since last week Wednesday and there is still no resolution from Vodacom. All I get from their call center agents is: the issue is with our back office and we are within our 24_48 hours SLA turn around time. After the 48 hours they find out that thats not the issue then you get : this is a new ticket and we are within our 24 -48 hour SLA. It has now been 7 days without fibre and still no resolution from Vodacom.

Im tired of calling into their call center because the the sponse is the same all the time.

The worst part is that they have different call centers in different provinces and each time you call in you have to evalpain the issue all over again.

They worst branch is the Western Cape one. The call center agent thwre was so rude that o asked to speak to the supervisor, she told me that the supervisor is busy and will call me back, I then asked for the supervisors name, he said its Avela, I then asked for her name she rudely gave me her name and said let me spell it for you. Which I found so rude, it informed me that she knows c Very well that even if I escalate this matter there will be no accountability.

None the the as I expected rhe supervisor has not called me back till today.

I am still without fiber and no resolution from Vodacon. I am frustrated and the worst part is that I know I will have more issues with them when moving my contract from them to MTN