KR
Karim R

1 reviews | Active since Feb 2020

27 Jul 2024, 21:01

Worst vodacom store ever

On the 25th July 2024 i went to vodacom Chatsworth to quire my contract which i signed up for a week earlier. The consultant told me the contract amount will be R665 from 1st of next month but on the 25th July i got a sms saying my bill will be R875 from 1st August 2024. When i went to the store the consultant then went to his computer and after a while said that its correct R875 and then it will go R909. After making a huge scene the consultant then foned vodacom only to be told that the correct amount is R665. The bottom line is vodacom at Chatsworth center is a bunch of useless inexperienced people. They dont need more training they need to be fired. Furthermore is big muscular indian male came to try and intimidate me

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Replies (1)
Vodacom
Vodacom's reply29 Jul 2024, 08:04
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team