1 reviews | Active since Feb 2016
WORST VODACOM STORE EVER!!
On wednesday, 24 February 2016, I took out a second contract with vodacom in canal walk. The consultant who assisted me was Zaakirah. I am currently on a cell c network and wished to be ported over to vodacom in order to keep my original number on the new contract and was told it would take up to 48hours. I am still waiting for this to happen 6 DAYS LATER!!! I have been to the store again on friday around 5 and asked what the hold up was, I was told by Cassandra that they could not pick up my details and sent us down to customer care as they would be able to \FIX MY PROBLEM RIGHT AWAY\". When we got there a consultant told me that they should not have sent us there as they could not help me in any way. I was then sent back to the store upstairs and spoke to Kelly who said she would contact someone who could assist me and was told she would give me a call saturday before 12pm. I AM STILL WAITING FOR THIS CALL!!! I was so upset as they were wasting my time! On saturday I went back and asked to speak to a manager. Farieda assisted me and ensured my number would be ported either sunday or monday. STILL NOTHING! I am disgusted by the level of service I received from vodacom!"
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
