Worst Vodacom service in a 12 years

I have been a Vodacom subscriber for over a decade. I have 99% great service. But in the past 3 day I have the worst. <br> <br> I lost my phone last Saturday. On Monday 29 Feb I went to the outlets in town and inquired the R199 iphone 5s (CPO) deal. I was told that it was on contract and the documents I needed to bring in. <br> <br> Next day I headed to Canal Walk Cape town. I headed off to the main outlet at store 118. They assisted with blocking the ****** phone and told me that the iPhone 5s was only coming in Friday. Alternatively I could approach branches, they might have the device on hand.<br> <br> Off I went to the Data Centre in Canal. They confirmed availability. I provided my documents and fill the form they had. It's been 3 days and still pending approval. I have been given several reasons as to why my application has not been processed. someone forgot to upload my documents etc. I could go on but the textspace is ltd.<br> <br> This is a process that usually takes 30 mins to 2 hours. I have been a loyal customer for 12 years. It's sad to be treated this way. This is ruining my years of good experience.& who else is being treated this way. All I want is my deal & good service. Never used HP b4.