Worst Vodacom service ever

On the 18th of January, Robin from Vodacom technical contacted me and I attempted to remedy the reception issue. The result however was that he would recommend that I be released from the contract without penalties. I am still not in favor of this alternative since I remain a LOYAL Vodacom customer (4 contracts with Vodacom). I unfortunately then had to research other internet options because of the reception issue. I then signed up with a different internet company and I am extremely satisfied after trials were ran for weeks now. On 30 Jan 2022, Vodacom cancellations department was contacted to cancel the internet contract. It was discovered that Robin never made the recommendation, the telephone call was eventually cut by Vodacom and the consultant never returned my call! Vodacom's service is very weak and it is getting worse by the day. Numerous service requests were logged and calls made by me to remedy the reception issues. I am extremely disappointed in Vodacom's service. I sincerely hope that the managerial staff can remedy the image of the company.

Consequently Vodacom cancellations department was contacted on 6 Feb, 2 Feb, 31 Jan (6 times) - with always the same reply - back office, back office, back office, back office, back office, back office, back office, back office, back office, back office, and someone from management will contact me, someone from management will contact me, someone from management will contact me, someone from management will contact me, someone from management will contact me, someone from management will contact me, someone from management will contact me, someone from management will contact me, someone from management will contact me. Nothing and no contact has been established from Vodacom! Every time I spend at least half an hour on the line! Yesterday (2022/02/13), I went in to a Vodashop and Cellucity - just to establish that there is no cancellation processed on the system and that there is nothing that the personnel can assist me with!

The lack of service is amazing and the lack commitment even worse!!!!

PS: I still need to cancel the internet contract!