AS
Adrian S
1 reviews | Active since Jul 2016
01 Dec 2019, 21:05
Worst vodacom service by the minute
I'm woth Vodacom for almost 20years now. Service is getting worse by the minute. I did 4 upgrades this year with them struggling to get devices and promises not being kept. Now trying to do a sim swap for almost 2 days. And still not being helped. The lady wich helped me now almost sound a sleep. Repeating what i have said several times and stil askings same questions So if mtn or cellc can give beter plans or for the mater service please be free to contact me. We living in a rural area and neet a relaible service provider. Regards
Helpful (0)
Replies (10)0
Replies (10)AS
Adrian S's updateReviewer Update
01 Dec 2019, 21:22Surely hope a manager or higher can talk to me of Vodacom. Ps that is if they not in a meeting or not available.
AS
Adrian S's update01 Dec 2019, 21:22
Reviewer Update
Surely hope a manager or higher can talk to me of Vodacom. Ps that is if they not in a meeting or not available.
Vodacom's replyOfficial
02 Dec 2019, 08:15Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Dec 2019, 08:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AS
Adrian S's updateReviewer Update
02 Dec 2019, 08:35Good day Vodacom
A consultants are the problem. If a manager or higer cannot talk to me. Then please don't call
A consultants are the problem. If a manager or higer cannot talk to me. Then please don't call
AS
Adrian S's update02 Dec 2019, 08:35
Reviewer Update
Good day Vodacom
A consultants are the problem. If a manager or higer cannot talk to me. Then please don't call
A consultants are the problem. If a manager or higer cannot talk to me. Then please don't call
AS
Adrian S's updateReviewer Update
02 Dec 2019, 20:43Monday 02/12/2019 20:40
Update
Sim still not working
Vodacom did not give a call yet. Think managers still busy in meetings or still no time for client being loyal to them for almost 20 years or they just dont care over one client
Bad thing is a cio will never know what is going on in Vodacom regarding falls promises being made and Vodacom loosing money or bad service due to this. Or they don`t care either
Pitty.
Update
Sim still not working
Vodacom did not give a call yet. Think managers still busy in meetings or still no time for client being loyal to them for almost 20 years or they just dont care over one client
Bad thing is a cio will never know what is going on in Vodacom regarding falls promises being made and Vodacom loosing money or bad service due to this. Or they don`t care either
Pitty.
AS
Adrian S's update02 Dec 2019, 20:43
Reviewer Update
Monday 02/12/2019 20:40
Update
Sim still not working
Vodacom did not give a call yet. Think managers still busy in meetings or still no time for client being loyal to them for almost 20 years or they just dont care over one client
Bad thing is a cio will never know what is going on in Vodacom regarding falls promises being made and Vodacom loosing money or bad service due to this. Or they don`t care either
Pitty.
Update
Sim still not working
Vodacom did not give a call yet. Think managers still busy in meetings or still no time for client being loyal to them for almost 20 years or they just dont care over one client
Bad thing is a cio will never know what is going on in Vodacom regarding falls promises being made and Vodacom loosing money or bad service due to this. Or they don`t care either
Pitty.
AS
Adrian S's updateReviewer Update
03 Dec 2019, 22:52Teusday 03/12/2019
Update.
Sim still not working and no call from Vodacom.
So ja
Update.
Sim still not working and no call from Vodacom.
So ja
AS
Adrian S's update03 Dec 2019, 22:52
Reviewer Update
Teusday 03/12/2019
Update.
Sim still not working and no call from Vodacom.
So ja
Update.
Sim still not working and no call from Vodacom.
So ja
AS
Adrian S's updateReviewer Update
04 Dec 2019, 22:03Wednesday 04/12/2019
Update:
Sim still not working
And no calling back from Vodacom.
Guess I'm waisting my time.
Just keep paying my bill with Vodacom and not using for what I'm paying for. That is all I must do
Update:
Sim still not working
And no calling back from Vodacom.
Guess I'm waisting my time.
Just keep paying my bill with Vodacom and not using for what I'm paying for. That is all I must do
AS
Adrian S's update04 Dec 2019, 22:03
Reviewer Update
Wednesday 04/12/2019
Update:
Sim still not working
And no calling back from Vodacom.
Guess I'm waisting my time.
Just keep paying my bill with Vodacom and not using for what I'm paying for. That is all I must do
Update:
Sim still not working
And no calling back from Vodacom.
Guess I'm waisting my time.
Just keep paying my bill with Vodacom and not using for what I'm paying for. That is all I must do
AS
Adrian S's updateReviewer Update
13 Dec 2019, 13:34What can I say.
No one from Vodacom called me yet.
Getting lought at Flamwoord walk when trying to get help there.
And sim still not working. So geus I must keep on paying the sim account till upgrading and then try to cancel the line.
Vodacom making it very clear that they don`t need more or loyal clients they have enough. If my bill were not high every month I would understand. But average spend is far over 5k every month.
No one from Vodacom called me yet.
Getting lought at Flamwoord walk when trying to get help there.
And sim still not working. So geus I must keep on paying the sim account till upgrading and then try to cancel the line.
Vodacom making it very clear that they don`t need more or loyal clients they have enough. If my bill were not high every month I would understand. But average spend is far over 5k every month.
AS
Adrian S's update13 Dec 2019, 13:34
Reviewer Update
What can I say.
No one from Vodacom called me yet.
Getting lought at Flamwoord walk when trying to get help there.
And sim still not working. So geus I must keep on paying the sim account till upgrading and then try to cancel the line.
Vodacom making it very clear that they don`t need more or loyal clients they have enough. If my bill were not high every month I would understand. But average spend is far over 5k every month.
No one from Vodacom called me yet.
Getting lought at Flamwoord walk when trying to get help there.
And sim still not working. So geus I must keep on paying the sim account till upgrading and then try to cancel the line.
Vodacom making it very clear that they don`t need more or loyal clients they have enough. If my bill were not high every month I would understand. But average spend is far over 5k every month.
AS
Adrian S's updateReviewer Update
18 Dec 2019, 13:17Only called me one time?!?!
Really. Busy with another call. And nou just saying call us back. Come on....really.
This is my reply from Vodacom:
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards,Consumer Website Team
And guess what sim still not working. Almost a mont now of begging.cannot use the number but I have to pay the account....... Vodacom I have 10 lines with you.... you will se lines getting closed like contracts get to upgrade. First one is in January 2020.
Regards
Person only paying and getti g nothing from for what is being paid.
Really. Busy with another call. And nou just saying call us back. Come on....really.
This is my reply from Vodacom:
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards,Consumer Website Team
And guess what sim still not working. Almost a mont now of begging.cannot use the number but I have to pay the account....... Vodacom I have 10 lines with you.... you will se lines getting closed like contracts get to upgrade. First one is in January 2020.
Regards
Person only paying and getti g nothing from for what is being paid.
AS
Adrian S's update18 Dec 2019, 13:17
Reviewer Update
Only called me one time?!?!
Really. Busy with another call. And nou just saying call us back. Come on....really.
This is my reply from Vodacom:
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards,Consumer Website Team
And guess what sim still not working. Almost a mont now of begging.cannot use the number but I have to pay the account....... Vodacom I have 10 lines with you.... you will se lines getting closed like contracts get to upgrade. First one is in January 2020.
Regards
Person only paying and getti g nothing from for what is being paid.
Really. Busy with another call. And nou just saying call us back. Come on....really.
This is my reply from Vodacom:
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards,Consumer Website Team
And guess what sim still not working. Almost a mont now of begging.cannot use the number but I have to pay the account....... Vodacom I have 10 lines with you.... you will se lines getting closed like contracts get to upgrade. First one is in January 2020.
Regards
Person only paying and getti g nothing from for what is being paid.
AS
Adrian S's updateReviewer Update
29 Dec 2019, 13:3929 Des 13:30 At the Vodacom store in Vanderbijlpark. Waiting for some help for were 2 persons help one clientand rest of the personel just floating
AS
Adrian S's update29 Dec 2019, 13:39
Reviewer Update
29 Des 13:30 At the Vodacom store in Vanderbijlpark. Waiting for some help for were 2 persons help one clientand rest of the personel just floating
AS
Adrian S's updateReviewer Update
29 Dec 2019, 13:57Sorry for previous post. Wrong button puched.
29 Des 13:30
Standing to get helped after 35minute got helped by trainee. Wich tried his best. With no experience personel helping him. Got screamed at in the store. But I paid again for the sim swop so I hope it works now
29 Des 13:30
Standing to get helped after 35minute got helped by trainee. Wich tried his best. With no experience personel helping him. Got screamed at in the store. But I paid again for the sim swop so I hope it works now
AS
Adrian S's update29 Dec 2019, 13:57
Reviewer Update
Sorry for previous post. Wrong button puched.
29 Des 13:30
Standing to get helped after 35minute got helped by trainee. Wich tried his best. With no experience personel helping him. Got screamed at in the store. But I paid again for the sim swop so I hope it works now
29 Des 13:30
Standing to get helped after 35minute got helped by trainee. Wich tried his best. With no experience personel helping him. Got screamed at in the store. But I paid again for the sim swop so I hope it works now