aK
asante K
1 reviews | Active since May 2021
07 Sept 2021, 11:45
Worst Vodacom experience at a time where you should be better
I have had the worst experience since trying to cancel my vodacom contract since June. Pitiful at most
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
07 Sept 2021, 14:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Sept 2021, 14:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
aK
asante K's updateReviewer Update
07 Sept 2021, 17:52Thank you, I appreciate your response. May you create systems that make it easier for customers to be able to do all of this by means of one phone call or app based/ website cancellation systems. Its a painful process to do. For other service providers just one number is enough and their teams are more than capable to dealing with requests.
Also close to my contract expiring there had been zero communications, no warnings, no countdowns I had to note it myself as if you want people to lapse. I have been a lifetime vodacom supporter so I wish for it to just be better for consumers
Also close to my contract expiring there had been zero communications, no warnings, no countdowns I had to note it myself as if you want people to lapse. I have been a lifetime vodacom supporter so I wish for it to just be better for consumers
aK
asante K's update07 Sept 2021, 17:52
Reviewer Update
Thank you, I appreciate your response. May you create systems that make it easier for customers to be able to do all of this by means of one phone call or app based/ website cancellation systems. Its a painful process to do. For other service providers just one number is enough and their teams are more than capable to dealing with requests.
Also close to my contract expiring there had been zero communications, no warnings, no countdowns I had to note it myself as if you want people to lapse. I have been a lifetime vodacom supporter so I wish for it to just be better for consumers
Also close to my contract expiring there had been zero communications, no warnings, no countdowns I had to note it myself as if you want people to lapse. I have been a lifetime vodacom supporter so I wish for it to just be better for consumers