WORST VODACOM EXPERIENCE!!

I am at wits end with vodacom, you are messing up my credit record by your inefficient service. I have requested a cancellation of my contract in November last year. you stopped debiting my account but continued to bill me without my knowledge,

So after 3 months I get a call from debt collectors saying I owe vodacom R600+ which I have no knowledge of. I call vodacoms call centre numerous times to no avail as everytime you confirm its cancelled the debt collectors still call me.

I decided to go to the vodacom store, and to my surprise they are not very helpful and put me on the line again to the same call center, I eventually give up and just to get this sorted I pay the R600+ rand and I am directed to call the call center the next day to confirm and "cancel" the contract which was supposed to be cancelled in november.

I follow their direction and finally get someone with a little compassion at the call centre who admits that I should never have paid the R600+ as she can see my cancellation request which was not processed and said she will arrange a refund. but my luck the call cuts out and its back to square one with the next tele consultant when I call back,

to this date It was confirmed that my number is now prepaid but I find out this month that I'm still in arears for an account that is just impossible to cancel. it is literally impossible as I have called countless times with empty promises and assurances, I am the one who is suffering with every "missed payment" affecting my credit record and I would really like to apply for a bond soon.

I dont expect any call or help and even if I do get a call. it will most likely end in the same result, please stay away from this company with zero levels of customer service.

by some miracle if someone calls me that can assist i will appreciate it,