worst Vodacom experience

i ordered a new contract for my husband on his prepaid number on 21 June. i was told that a change of ownership was required, but since then my line has been blocked and unblocked everyday upon my call to Vodacom. yesterday i received the handset and my husband's number stopped working completely. we have been calling Vodacom trying to resolve the issue but all the staff we have spoken to were either rude or were not willing to help us immediately. when changing the prepaid number to contract we were not told that the number would be blocked for a period of time so we can make arrangements. now my husband cannot receive or make calls. he uses his number for business purposes as well and is losing clients and money due to this unnecessary inconvenience.

i am very angry at the incompetence of the Vodacom staff and its systems. that something like this has been escalated since 22 June till today when we were told 24 hours. this morning we were told to wait for 24 hours again. while Vodacom continues to make money, we lose money