Worst Vodacom ever!!

I went to upgrade my Vodacom contract on Friday asking for a specific device after triple checking and having it put down on paper I still get home to find out I have received the incorrect device on the same Sy I went to return it and have my upgrade reversed just to get to a different shop today to find out my upgrade was not reversed and also cannot be done today due the only person who can do this being off from work! This is absolutely unacceptable not only did they waste my time but also caused me a large amount of inconvenience by having me get to a different shop just to not be blue to complete my transaction thanks to their negligence and lack of service! I am also still waiting a call back from the manager! <br>