Worst Vodacom Customer experience EVER

I’ve had the worst customer experience ever with Vodacom Fibre. We relocated last year to a new address in October 2021, relocation application was done and it was installed. Have had internet and no problems since then. Up until the wednesday 1 st of June more than 2 weeks ago. Our internet went off, called Fiblre, there was a area outage. Called again Friday 3 June, outage was restored, but still no internet. Nongamiso Ntshebetu logged a service request (SR) for technician to come out with promises to keep me updated. I called again Tuesday 7 June. A different person told me the old SR was cancelled, as my OLM box (fibre box) was incorrect. A new SR was created. Called again Wednesday 8 June. Previous SR was cancelled, as nothing is wrong with OLM box, openserve just have to reconfigure it on their side. Called again 9 June and asked to speak to a team leader. Hope told me that the original SR for relocation from last year October was not closed, and said she will log a new SR with promised to call be back and keep me updated. With all the cancellations of the SR’s no one has made contact or kept me in the loop. Went to Vodacom store in Menlyn Monday 13 June and the lady called customer care and we spoke to Nasar. He told me he will escalate and keep me posted. He has since sent me one email. Over the last two weeks I have spent more than R1,500 on data for my family of 6. I’ve struggled to work (I work from home). I spoke to another person the 15 th who also promised to call me back. Still no call. Still no internet. I’ve been a client with Vodacom for 20 years but this by FAR the worst customer experience ever. No one can help me. No one is calling back. What has happened to service delivery in this country? If I don’t get a call before the end of today (Friday 17 June) I will be moving over to a different service provider. And I will keep slandering Vodacom everywhere until the end of time. I need a solution today. ***.