WORST UPGRADE SERVICE IMAGINABLE

My cellphone contract was due for an upgrade and I got a call from an agent saying they were calling on behalf of Vodacom to upgrade my package on the 24/02/2018. I upgraded my package and after not hearing from them I called Vodacom on the 01/03/2018 only for them to tell me it was not them that processed it, it was a third party. I then cancelled with said third party and logged the upgrade with a vodacom agent after trying to get through to the call centre 6 times. No confirmation received once again so I called back 05/03/2018 to ask if my order had been processed, again the agent at the time said nothing was processed. I called 3 different agents and finally an Agent named Rodwell could assist me to load the order. While he was loading the deal he stated that the system would not allow me him to load the double deal i was requesting and that its a Vodacom internal error, even if I went to a store it would not helped. I then asked what i should do he said to call back two days later. I thought i would take the matter into my own hands and try doing self-service online. The online process states that you would place the order and an agent will call to confirm order and it will go through to the dispatch department. Once I placed the order online I could not select the correct device, an agent then called me to confirm my order twice. She confirmed a dazzling gold p10 plus with a pearl white p8 lite. I was over the moon because I thought that they had overridden my online order to exactly what I wanted and I even asked her if my order mentioned anything about a blue p10 and black p8 lite she said no, the order she received was for a gold p10 plus and white p8 lite. My order came yesterday and it was the complete opposite. after 3 confirmation calls that it would be a gold p10 plus and white p8 lite I received the blue and black huawei devices. I then called the call centre to send back my order. The first agent had the audacity to tell me I shouldnt be going on about the colour because the features are the same and there is no stock of the p8 lite so if I return it I have to wait for stock. i called back spoke to a Nazeem he heard my query and ended my call. Then called back multiple times finally got through to a different agent who tole me there is no stock of the p10 plus. I was so confused because I have been called and notified that there was stock that arrived on the 02/02/2018. Finally someone returned my call and stated that the order was incorrect because i selected the incorrect device online and it will take 14 days to reverse it and another 14 to issue me with a new phone. How is this my fault when all your agents are ***********, cannot give me a definite answer and every time I call back I get a different answer. Then I have to hear they will pull my calls to check what was said. I AM A CUSTOMER NOT A **** AND MY NEEDS SHOULD BE SEEN TO. THIS IS HONESTLY PATHETIC SERVICE!!!! TO TOP IT OFF THE AGENTS ARE RUDE, SCREAM OVER YOU AND DO NOT WAIT FOR YOU TO ANSWER THEM BECAUSE THEY ASSUME THEY ARE RIGHT. I never want to do business with Vodacom again! Will have to change networks after this whole ordeal because they cannot get a simple order right! RIDICULOUSLY PATHETIC AND UNHELPFUL!