WORST UPGRADE & NEW CONTRACT EXPERIENCE

<p>I amde the worst mistake to try and change my package, renew my contract and upgrade my cellphone on the internet site of Vodacom! I spoke to a lady called Lyanda who I spent about 40 minutes on the phone with, going over the various options - I chose one, she said Vodacom had the phone I requested in stock and it would be delivered on Friday the 22nd of July 2016. </p> <p>When I phoned today to confirm (17 telephone calls in total) each one assuring me they would call me back - I was told that the order had been sent through and that it would be confirmed before 17:00 today. After the MANAGER LENNON assured me that he would personally attend to this problem (as well as Lyanda assuring me she would call my back) I have still not heard a word!</p> <p>I have been a customer for so many years, and I find this lack of care absolutely unacceptable. I am very very disppointed that I still dont know when I will be getting my new phone and it is extremely urgent.</p> <p>Please could someone who knows what is going on in Vodacom get back to me asap.</p> <p>I have had all the "sorry for the inconvenience" "we apologise"etc with each call, yet NOTHING is resolved - not even the courtesy of a return call as promised.</p>