Worst upgrade experience ever

I had the worat experience ever in my 13 years with vodacom.

I upgraded, mistakenly was awarded a new contract, after spending hours om the phone, indicated that they will pick up new cellphone with all accessories and simcard.

Received a sms saying collection has been arranged.

14 days later i query, now saying it will take 10 to 14 days after query was lodged. Now it has been 22 days.

NOT RESOLVED.

Sitting with 2 contracts, being billed for both, and the issues is not resovled.

Vodacom doesnt care that i have to pay R1800 for mistakes that I have got proof were made by them.

It doesnt help going to court or ICASA as they have endless means and lawyers to fall onto.

And here I am. Loyal for 13 years and I get the worst service ever.