LW
Leigh-Ann Werner
1 reviews | Active since Oct 2013
24 Apr 2023, 10:35
Worst upgrade experience ever
Good day. I arranged for a call back from your confirmation dept for 10 am on an upgrade that has taken us almost 1 whole month, 1 incorrect device delivered, 3 unsuccessful upgrades over the phone, 2 Hello Peter reviews to just get someone to call us This service is really very disappointing to say the least Can someone just get the phone and package delivered and upgraded otherwise we are closing our 6500 monthly contracts
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
24 Apr 2023, 12:32 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Apr 2023, 12:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LW
Leigh-Ann Werner's updateReviewer Update
24 Apr 2023, 18:59Good evening
Still no phone call - I see there was a missed call after business hours? Is that how you do business?
Still no phone call - I see there was a missed call after business hours? Is that how you do business?
LW
Leigh-Ann Werner's update24 Apr 2023, 18:59
Reviewer Update
Good evening
Still no phone call - I see there was a missed call after business hours? Is that how you do business?
Still no phone call - I see there was a missed call after business hours? Is that how you do business?
LW
Leigh-Ann Werner's updateReviewer Update
26 Apr 2023, 10:59Good day
Here we go again, wrong device ordered - an agent was supposed to contact us yesterday to recontract for the FOURTH time and still no call
Please be advised if this is not rectified before Friday we will be cancelling all our contracts with Vodacom as we haven’t ever in all the years of holding our contracts with you experienced such horrific service - just to be clear, your contracting agents contract correctly over the phone so it’s either inferior systems or inferior training thereof
Here we go again, wrong device ordered - an agent was supposed to contact us yesterday to recontract for the FOURTH time and still no call
Please be advised if this is not rectified before Friday we will be cancelling all our contracts with Vodacom as we haven’t ever in all the years of holding our contracts with you experienced such horrific service - just to be clear, your contracting agents contract correctly over the phone so it’s either inferior systems or inferior training thereof
LW
Leigh-Ann Werner's update26 Apr 2023, 10:59
Reviewer Update
Good day
Here we go again, wrong device ordered - an agent was supposed to contact us yesterday to recontract for the FOURTH time and still no call
Please be advised if this is not rectified before Friday we will be cancelling all our contracts with Vodacom as we haven’t ever in all the years of holding our contracts with you experienced such horrific service - just to be clear, your contracting agents contract correctly over the phone so it’s either inferior systems or inferior training thereof
Here we go again, wrong device ordered - an agent was supposed to contact us yesterday to recontract for the FOURTH time and still no call
Please be advised if this is not rectified before Friday we will be cancelling all our contracts with Vodacom as we haven’t ever in all the years of holding our contracts with you experienced such horrific service - just to be clear, your contracting agents contract correctly over the phone so it’s either inferior systems or inferior training thereof