WORST UPGRADE EXPERIENCE EVER!

<p>I completed an online upgrade request on 4 May for which you are supposed to get a contact within 24 hours. So two days later I call Vodacom and they have no record of my online upgrade even though I have a ref no. So on 6 May I complete the upgrade request again telephonically and receive quote ***6. The agent also confirm that the phone is in stock and will be delivered within a week. On 12 may I call to find out where the phone is and they tell me the quote was not converted to an order, so we go through all the questions for the third time and I get a order number U973027. I week later on 18 May I get a call from Vodacom to confirm they will deliver the phone on 19 May. No happens. So on 20 May I call again and get RAM's number. They confirm time and date for Monday 23 May. Nothing happens. It is now the 24th of May and I am still waiting. I remember when I used to get my phone 2 days after upgrade. This is not the level of service that I expect from a "leading" mobile service provider.</p>