1 reviews | Active since Sept 2011
Worst upgrade experience any shocking delivery on customer service.
Upgraded contracts during January (effective Feb) and the following happened -
1) Cut me off a midday on 31 January (which no one had informed me might be the case) and I lost 800 minutes and 10 GB of data 2) When I complained, Vodacom allocated me R500 of airtime (?!) but erased all my minutes in February 3) I was told that I would be getting an extra recurring 10GB a month, and that has not happened other than in the first month, now I do not have enough data to make it through 2 days.
I've called in to the call centre 10 or 20 times and spoken to twice as many people and this just goes from bad to worse. I'm hoping that by writing this here someone from Vodacom will contact me and try sort this out, but I'm not holding my breath.
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team