Worst Upgrade Exp erience EVER

<p>Since Monday 26 September I have been contacting Vodacom every single day for an upgrade on one of my lines.</p> <p>To date, a week later, the upgrade has still not been done. They promise to return your call but never does, you have to constantly call them for an update and their managers/supervisors are never available to address your concerns.</p> <p>The deal I was interested in, was only available for the month of September, now it's the 3 October, meaning the deal is no longer available if it was not processed within the month of September. Was told early last week that the device is out of stock, colours and stuff were confirmed at some point and that it would be placed in back order to be delivered around 7 October, which I was fine with as long as I had the deal secured. Charl the consultant I have been dealing with promised me several times that he would get back to me so we could finalise the deal. On Friday 30 September I made my daily call, conveniently Charl was not available and had left for the day. The consultant who asssisted at the time, now advised that the device is not available for online clients and only available at Vodacom stores. Furioulsy after a whole week, I escalated the matter and was promised again that a supervisor/manager will call me back.....still waiting.</p> <p> </p> <p>If I was told from the first call on 26 September, I could have upgraded my line through a Vodacom outlet but instead I have been continually **** to and still with no device.</p> <p> </p> <p>This is by far the worst upgrade experience I've had, seriously considering changing SP's</p> <p> </p> <p>Liezle</p> <p> </p>