Worst Upgrade Customer Service

<p>On the 16th of January i did my upgrade online, i waited a week and contacted the call centre only to find out that my upgrade was not processed. The reason given was that the Samsung S7 no longer came out in black. On the 25th i did my upgrade via telephone and the phone was delivered last Thursday the 25th. My sim swop happened the Friday and i started using the phone. The saturday i contacted vodacom to advise them that the phone heats up whilst chatting, listening to music and even while charging. Even the fast charger heats up. The call centre advised me to take it to a vodacom shop. On Monday 30th i took it to Vodacom Promenade branch where i received ****py service and said they cant help me i need to go to Canal Walk which i did to two different vodacom stores. Vodacom Direct stated they cant assist me either i need to contact upgrades. Upgrades stated they cant help me i need to contact After Sales, guess what they told me the same thing. I then spoke to Zama at After Sales who clearly wasnt interested and after i explained my entire story to her she then asked if the sim card was the issue. She advised me that all they can do is collect the phone within 7 to 10 working days. She stated that if the phone explodes or is damaged they wont take it back. At this point i was fuming, how is it my fault if a brand new phone should explode if it heated up since day one which i reported. Why does it take 10 working days to collect it when it took 1 day to deliver it. Im extremely upset with the service i got. And im going to cancel my upgrade contract seems vodacom does not care about loyal customers. I even bought a screen protector and pouch which i know i wont be reimbursed for. To top it off the Team Leader i spoke to had an even worse attitude. Im disgusted! Reference nr: 22 ********** </p>