Worst type of delivery service

My phone was ****** and I contacted vodacom to do a premature cancellation of my contract.

Despite the fact that I wont be getting the airtime or data, they charged me all my premiums. I paid the full amount as requested, sent all the documentation to them.

2 weeks down the line, im shocked to realise that the contract is still active. Ive called the cancellation department more than 10 times already, the supervisors are always in a meeting, they never get back to you. And the level of incompetence amongst the consultants is an insult to the brand that is vodacom.

Please rezpond to my quiry as soon as possible before I take this matter further. I will not be billed for your careless lack of service

Leendy **********