HM
Hlengiwe M

1 reviews | Active since Jun 2020

11 Jan 2021, 10:02

Worst treatment at Vodacom

I had a contract with Vodacom long time ago, I settled my account I still have proof till to date that it was settled, but they still send me statements that I'm owing them, I disputed several times, they even involved attorneys it's where I provided them with proof that it was fully paid. Then the attorneys I was dealing with sent me back to Vodacom they also advised me to send affidavit. I did all that and submitted the docs but I am still getting emails that I'm owing them, my score is ruined because of them. ***-2 I regret the day I signed up a contract with Vodacom. I went to branches different branches still no help. Over the phone its worse they just can't help me.

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Replies (1)
Vodacom
Vodacom's reply11 Jan 2021, 12:15
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team