Worst Thieving Company Ever

The worst service I have ever experienced.

I am being ****** and this company does absolutely nothing to help me.

I have been to several stores several times since October 2024 until now (March 2025). I have sent many emails, sat through many calls, and even used their stupid bot on WhatsApp and their Website, and it all leads to the same outcome: "We'll call you back with a solution to your problem" and then I get ghosted, while they continue to gladly take my money and refuse to provide me with the product I am paying for.

I was supposed to get an email to activate my e-sim, but that never happened. When I went to their stores all those times, it was the same response: "There's a fault with the system and your email address". My email address works fine for all the other products I have that are not Vodacom related, by the way.

They even tried to do a sim swap, so that I can at least use the service I am paying nearly R1000 for every month. They can't even do that. They supposedly sent my case to their technical department to resolve and they would "Call me back", which they never did.

When I eventually reached my breaking point, and called to cancel my contract (because I am paying for a service I do not have access to), they quoted me R31 000 to cancel. R31000 to cancel something I never had!

The only reason I have the number is because they put it on my invoice every month, which is always on time, unlike everything else.

When I refused to pay this and explained the situation, the case was supposedly sent to "Management", which never contacted me back. It's been more than a month since then, and I was promised a response within 3 business days as it was "unacceptable". So unacceptable that they just accepted that I should continue being ****** by them while they do absolutely nothing to help me.

This company has ****** me for months and continue to rob me every month. They do not care about their customers, they only care about how much they can squeeze out of you.