Worst/Terrible service - Pathetic

<p>A premature cancellation was done/paid and emailed to Vodacom's email address at *** on the 7th Of November 2016 and phone nr to be kept as a prepaid nr.</p> <p>As we phoned now to do a swip swap and confirmed that the cancellation was done we were notified that it is not yet been done. telling me I must give them a ref nr(EC) aparently an automated email being received after you send to that specific email address. The ref nr was never received. I have send it more than once to the same email address and still no automated emails(reference nr's) is been received.</p> <p>Where is the problem then, it is not my fault if your emails do not auto reply. I did what was requested from my side/ paid for a service, asking you to cancel our contract and just keep as a prepaid which is not yet been done. And that is so called customer service. I have spoken to 10 different people in 2 days and no joy been received. I need the contracts to be cancelled ASAP and a swipswap to be done.</p> <p>3 months and no absolutely NO assistance.</p>