Worst telecommunications company ! Do not use vodacom

I am shocked at Vodacom.

An entire year down the line my original dispute with Vodacom not resolved ! After blocking my account to canceling my service to handing me over due to their incompetence

Honestly the worst service provider I have ever come across and I’ve had my mobile number with them for over 18 years.

Due to someone at the I-store loading my Vodacom additional lines incorrectly in January 2018 . I was charged for excessive amounts of Data that ran over on what was suppose to be capped 2gb top up contracts .

I contacted vodacom immediately once I had logged onto the app and saw the overcharged data amounts . I speak countless hours in store and on my phone to try and resolve the issue . First of all to clear the unfair data charges (due to the error of whomever loaded my account ) secondly to cap the two data packages which were originally suppose to be capped .

My account was then blocked services suspended for literally months on end till eventually I got a lady to assist me in resolving some of the problem, however the rest is still not resolved due to their negligence . The lady cleared the “debt” due to wrongful data charge however she only cleared it off the one contract and not on the other . All this time I was paying for 3 devices and data which I was not receiving !

My accounts were after months unblock , little did I know infact Vodacom had terminated my contacts and converted me to pre paid at this point around October 2018 .

I then got bills and invoices with a balance of R0 to be paid every single month , this continued month after month . I had no data/services or services other than a prepaid account I could top up . I continued to pay an amount into my account ( still for the devices), because I was worried I would get handed over or something ridiculous would happen . I called Vodacom countless occasions after this , I have tried to query the amount I still owe again devices only . However not a single person has contacted me or responded not to the extra data charges not to where my bills are not to how much I owe or why I was converted to pre-paid .

Early April 2019 Vodacom sent a ridiculous settlement amount more than my contracts would’ve been over my 2 years . Even after I’ve been paying for well over a year my due amount or till a point my estimate amount ! Now I’m being threatened that I’ll be handed over for a simple error they refused to fix . Should they have fixed this in a couple of months I would’ve been upgrading my contract and carrying on as normal . My biggest issue is I did everything in my power to rectify this and it wasn’t even my fault . Yet Vodacom has failed to fix a simple issue.

However still to today after contacting Vodacom 100s of time countless emails even reaching out over social media I haven’t been helped !

They are truly the most disgusting service providers out there !