MB
Madaleen B
1 reviews | Active since Aug 2017
13 Mar 2025, 12:45
Worst telecommunication company in SA
Our VOIP lines have been down a week; this has been reported to VODACOM. I have even reached out via Facebook messenger for assistance and were promised that it would be sorted. To date NOTHING has been done to rectify the situation. I was just instructed that I should stop logging the issue!!!!!!!!!!!!!!!!!! (Reported to Vodacom - SR***/ reported again on 10/03/2025 - SR***; reported again on 11/03/2025 - SR***; Received a new ticket number from Portia Hili SR***)
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Vodacom's replyOfficial
13 Mar 2025, 14:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Mar 2025, 14:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MB
Madaleen B's updateReviewer Update
13 Mar 2025, 14:22Dear Vodacom
You have been promising to contact me for a couple of days now. It HAS NOT HAPPENED! So this is just another empty promise!
You have been promising to contact me for a couple of days now. It HAS NOT HAPPENED! So this is just another empty promise!
MB
Madaleen B's update13 Mar 2025, 14:22
Reviewer Update
Dear Vodacom
You have been promising to contact me for a couple of days now. It HAS NOT HAPPENED! So this is just another empty promise!
You have been promising to contact me for a couple of days now. It HAS NOT HAPPENED! So this is just another empty promise!