1 reviews | Active since Jun 2015
Worst Technical Service I have ever had!
Last month on 8/05/2019 I sent my LG G6 in for repair, the sales person said the repair would take 2 weeks and they would let me know if the phone was repaired or there would be any additional cost that must be paid. I went back on 23/05/2019 and they told me that the battery was the problem and I needed to pay for it to be fixed when I asked them why they did not call to tell me they just through the blame to someone who wasn't there at the time. I then told them they should fix it and they told me that it would take a week and the phone would be there. I went back on 2/06/2019 and they told me the phone was still not there but it will be there by the following week. I went back this past Sunday 09/06/2019 and its still not there and they said they that it was supposed to come today and they would call to update me. I have been without a phone for more than a month now, your quick to deduct money from my account but when it comes to your after sales you are pathetic. This has gone on for too long now I want to know the status of my before end business day tomorrow
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
