JC
Jacques C
1 reviews | Active since Feb 2015
06 Mar 2017, 12:13
Worst System Ever
<p>My account has been locked since Saturday, and it should not be locked according to the 4 consultants I've already spoken to, and no one can unlock it because they don't have the option to do so. I can not understand how it can take so long for someone to just click on a bladdy button and unlock the account??? I was told that it would be unlocked within the next few hours on Saturday, and then on Sunday they told me that it would take 24 hours, so now it has been a total of almost 48 hours later, and still no one can unlock the account!!! This is not the first time that I have had issues with their system locking my account, but it will be the last. I have never seen a system so poorly designed in my life. This is truely unacceptable.</p>
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Replies (3)
Vodacom's replyOfficial
06 Mar 2017, 13:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Mar 2017, 13:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
JC
Jacques C's updateReviewer Update
06 Mar 2017, 14:29Thank you for getting back to me, but not to be rude, what is the next consultant going to do that the first 4 could not do? I'm also waiting for the last 3 hours now for a Manager to contact me back, as she was currently busy when I requested to speak to her. I honestly don't believe that this will be resolved today and because of that I feel I'm going to go cancel my contract with you guys, because this is really not acceptable at all. Also I'm still waiting for a technician to come out, since last year August, to come and see why my signal is so weak anywhere on my property and that most of the time when people try to call me while I'm home, they can not get through at all, and my phone doesn't even ring.
JC
Jacques C's update06 Mar 2017, 14:29
Reviewer Update
Thank you for getting back to me, but not to be rude, what is the next consultant going to do that the first 4 could not do? I'm also waiting for the last 3 hours now for a Manager to contact me back, as she was currently busy when I requested to speak to her. I honestly don't believe that this will be resolved today and because of that I feel I'm going to go cancel my contract with you guys, because this is really not acceptable at all. Also I'm still waiting for a technician to come out, since last year August, to come and see why my signal is so weak anywhere on my property and that most of the time when people try to call me while I'm home, they can not get through at all, and my phone doesn't even ring.
Vodacom's replyOfficial
08 Mar 2017, 14:32Dear Client
Once again, we would like to apologise for the delay and any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Mar 2017, 14:32
Official
Dear Client
Once again, we would like to apologise for the delay and any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Best regards,