Worst system and service ever

<p>In Feb 2016 I cancelled my contract with Vodacom prematurely because I was going to the USA. I had my cellno switched to PREPAID. I paid my bill in full, paid the premature contract cancellation fee, after a struggle to find the "right Vodacom" shop to do all this. I finally went to Menlyn - spent hours there, and paid the R4247.26 - the proof payment was faxed to the department that would enter it on the system...of course that never happened. My cellphone was switched to PREPAID, miraculously, but I have been getting bills since March 2016, stating I have not paid the outstanding R4247.26. I went to the Menlyn store again in March 2017 with my receipt, spent an entire day there, trying to sort this out, and after many phone calls to multiple call centre numbers, finally an agent Josephine Hlalele, sent an email with the receipt attached, to Retentions... and guess what?? 3 months later, now I am being handed over to Vodacom's legal dept... Either Vodacom's system and / or the agents are highly imcompetent. I have been patient for 16 months now, but this is an impossible situation to try & deal with, with Vodacom directly. I am not getting any help worth anything from anybody. </p>