Worst support / service from Vodacom

I logged a call with Vodacom on the 29th Sept to move my fibre line from my old place to my new place. they made arrangements for the tech to come out to me on the 7th Oct, which i took the day off. No one showed up, and no feedback. I called them many times from the Thursday to the weekend and still no fibre or response from them. This is the first time I have had such a bad service from them. I even called them on Saturday to tell them if they cannot help me I will cancel their service, still no response. "Hello Peter" can you please assist me.