Worst Supervisor Kurtis Green

I did a online upgrade on the 23rd December and canceled it on the 24th December. I had to contact RAM myself to have them cancel the order on their side. Since the 24th December I had 2 RAM vehicles coming to my home to collect a package that was never sent to me. I then contacted vodacom to have the upgrade canceled, I then get told by a consultant Pamela that I have to wait till the package is booked in at vodacoms warehouse. I have today once again to have it canceled as it preventing from upgrading in store. A consultant Theo Dladla tells me that a call was logged for his supervisor to contact me Kurtis Green this morning, I have still not received that call. I have asked Theo Dladla to contact his supervisor while wait on the line. Theo Dladla then gets back to me and tells me that he has emailed and sent a whatsapp message to Kurtis Green and he has not responded. Now I want to say that service is very poor from vodacom. Ismail Matshotyana you need to fire Kurtis Green as his not full filling his duty as a supervisor to attend to serious matters.