Worst SP treating your customers like they're non existent
<p>I logged a query on the evening of October 5th. I loaded 1GB data on my phone and it went through twice. I asked for the 1GB to be reversed as well as the amount. I got confirmation via sms to say you have received my query and you would reverse it. It's the 17th and nothing has been done. Not even communication to say you are working on it.</p> <p> </p> <p>This reminds me about another query I lodged with this company again in August, trying to retrieve a copy of a contract and I haven't recieved any feedback whatsoever. </p> <p> </p> <p>I am disgusted on the treatment I am getting from you. I have been a loyal customer of yours for a very long time. I have never given you any hassles. I hardly complain about your non existent, pathetic service and this is what I get?</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I got response a finally from Casandra. She was polite and seemed willing to assist.
I got feedback regarding by billing question. Regarding the copy of contract, she sent me the contract, however I asked (my initial request in August) for a 2012 contract where I took an iPhone 4S; unfortunately I got a 2010 contract which does not help.
Casandra should have realised on my profile that I have 3 contracts on the same number and I expect she should have confirmed with me which copy of contract I was asking for.
I am still disappointed.
I got response a finally from Casandra. She was polite and seemed willing to assist.
I got feedback regarding by billing question. Regarding the copy of contract, she sent me the contract, however I asked (my initial request in August) for a 2012 contract where I took an iPhone 4S; unfortunately I got a 2010 contract which does not help.
Casandra should have realised on my profile that I have 3 contracts on the same number and I expect she should have confirmed with me which copy of contract I was asking for.
I am still disappointed.