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Valerie S

1 reviews | Active since Dec 2018

04 Dec 2018, 12:09

Worst SIM swap experience!!

All I wanted was a sim swap from a micro SIM card to a nano and I get charged R40.00 whole Rand's just for that??? Did a sim swap on my Telkom SIM it didn't even cost me a cent when I went to the store!!!!

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Replies (2)
Vodacom
Vodacom's reply04 Dec 2018, 17:17
Official
 Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team        

Best regards,

Vodacom
Vodacom's reply06 Dec 2018, 19:59
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.  Regards  Consumer Website Team 

Best regards,