SM
Stella M

1 reviews | Active since May 2016

10 Apr 2017, 10:25

Worst signal/worst service etc.

<p>Ever since i've upgraded from Iphone to Samsung, i've had trouble with the Vodacom signal. Unable to receive emails, whatsapps, go on the internet, view videos, pictures etc. What on earth is going on??? And i'm not the only one complaining, just have a look at all your other complaints on this site. If this issue is not sorted, i will not continue to pay for a contract including data that i can't use because nothing on the phone works, simply because of the lack of connection/signal or whatever the problem is. And yes, i've rebooted/reset/reset to default and everything else the call centre told me to do and nothing works.</p>

0
Replies (2)
Vodacom
Vodacom's reply10 Apr 2017, 11:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

SM
Stella M's update16 Apr 2017, 11:59
Reviewer Update

A week later and still no contact from Vodacom. And the signal is worse than ever.