1 reviews | Active since Jul 2016

28 Dec 2016, 22:45

WORST SIGNAL EVER

<p>I usually spend my December holiday in Stilbaai. Each year the same issue, no LTE barely any stable H+. Each year I call the call centre, log a call, get the feedback of a reception tower upgrade ....bla bla bla. For someone that uses it for share trading and part time competitive gaming, this is the largest and most irritating frustration (I am suprised that my phone is still in one piece).</p> <p>Data demand grows, devices per person increases and yet your service provided cannot cater for this increase. I am shocked to see that Vodacom publically advertise to be the best 4G network provider in SA, to receive sms's of Vodacom ensuring the best LTE experience over the festive season and yet I have NO 4G or LTE connectivity. It forced me to invest in a FNB simcard powered by Cell C - the difference in Data speeds is surprisingly better than Vodacom</p> <p>Every month I pay my contract in full for data used as per your provider agreemeement - this month I will be paying for something that I could not use to its full potential because of Vodacom's bad connectivity!</p> <p>Makes me feel sick to feel so powerless. I would like a full response due to the connectivity in my area (Stilbaai), why connectivity is so bad and also why it is so inconsistent (changing from H+ to edge to 3G) and proof of future tower upgrades seeing that a hospital will operational in the area in the near future.</p> <p> </p> <p>Looking forward to the bad service provider's response</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply29 Dec 2016, 08:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Vodacom Consumer Website Team