MS
Melanie S

1 reviews | Active since Jun 2020

06 Sept 2023, 09:47

Worst shocking service

The worst experience of my life. Even after my complaints on hellopeter my query and complaint is still not resolved. My complaint was deemed as invalid and after listening to my voice recording how does Vodacom contradict themselves so badly. Are they making so much money that the working class queries and complaints are not taken seriously. Very sad day in indeed, I will continue to bad mouth this organization and the person that handled my query.

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Replies (1)
Vodacom
Vodacom's reply06 Sept 2023, 10:08
Official
 Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team