Worst sevice ever

I've been trying to do an upgrade since beginning of Nov 2018. I'm so disgusted at the service level and lack of communication. The staff are like robots. I'm going to be brief and point out the horrific service I'm still currently experiencing.

Called in to upgrade one of my contracts to iPhone (a gift for my son ). The delivery took forever to arrive not to mentioned the incorrect delivery address from Vodacom. Had the phone for 3 days - i called Vodacom 23 Nov there's something loose in phone. The consultant said she''ll arrange collection. I then called every week about the phone that no one collected. Eventually on the 18th Dec.... 4 weeks later they finally collect phone. Vodacom received phone 20th dec but it took them until 11th January to get return number to be noted on system as vodacom couldn't cancel upgrade with out it.

Finally a supervisor Kidi confirmed my upgrade cancel and that by end of Jan my account will cleared and they will redo upgrade.

Now I'm getting hate mails, sms and emails my account is in arrears. Vodacom is still billing me for a device I dont have. I'm billed for December and January. Not to mention calling upgrades everyday since 1 Feb up today 5 Feb to sort out upgrade and account status.

The supervisor gone AWOL. She hasn't return any of my calls and no one in upgrades can assist ad they not authorised to uplift account status.

Now I've been calling them weekly. I have all ref numbers for each call. I have 5 names of consultants in the upgrade department who just couldn't assist me with my upgrade.

The worst part is that there is no manager or team leader or just someone who actually know the steps to follow in the matter.

Hoping for a miracle to happen.. that someone call me in morning with some good news .. probably wishful thinking.