JK
Javed K
1 reviews | Active since Mar 2014
12 Aug 2024, 20:46
Worst services to have
Hi there please stay away from vodacom services. Pathetic customer services. 2days of calls and no solutions.yet I’m forced to pay for services that are not in working capabilities.not a single agent or supervisor has done a follow up call.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
13 Aug 2024, 08:03Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Aug 2024, 08:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
JK
Javed K's updateReviewer Update
13 Aug 2024, 10:25How will they contact me ?
I requested corrections on my contact details,that didn’t get sorted.am I expected to take my data sim out of my router to put in a phone and wait for their call? I tried contacting the call centre last nite several times due to poor and utterly **** network the calls drop and nobody returns the calls.tried to contact the call centre this morning my number is temporarily suspended due to concerns of *****ulent calls ***,I’m a paying customer that has to beg for service ???if u can’t find solutions by Friday cancel my services at no cost to me so I can go to a network that wid be able to provide a service that I will gladly pay for.
I requested corrections on my contact details,that didn’t get sorted.am I expected to take my data sim out of my router to put in a phone and wait for their call? I tried contacting the call centre last nite several times due to poor and utterly **** network the calls drop and nobody returns the calls.tried to contact the call centre this morning my number is temporarily suspended due to concerns of *****ulent calls ***,I’m a paying customer that has to beg for service ???if u can’t find solutions by Friday cancel my services at no cost to me so I can go to a network that wid be able to provide a service that I will gladly pay for.
JK
Javed K's update13 Aug 2024, 10:25
Reviewer Update
How will they contact me ?
I requested corrections on my contact details,that didn’t get sorted.am I expected to take my data sim out of my router to put in a phone and wait for their call? I tried contacting the call centre last nite several times due to poor and utterly **** network the calls drop and nobody returns the calls.tried to contact the call centre this morning my number is temporarily suspended due to concerns of *****ulent calls ***,I’m a paying customer that has to beg for service ???if u can’t find solutions by Friday cancel my services at no cost to me so I can go to a network that wid be able to provide a service that I will gladly pay for.
I requested corrections on my contact details,that didn’t get sorted.am I expected to take my data sim out of my router to put in a phone and wait for their call? I tried contacting the call centre last nite several times due to poor and utterly **** network the calls drop and nobody returns the calls.tried to contact the call centre this morning my number is temporarily suspended due to concerns of *****ulent calls ***,I’m a paying customer that has to beg for service ???if u can’t find solutions by Friday cancel my services at no cost to me so I can go to a network that wid be able to provide a service that I will gladly pay for.
JK
Javed K's updateReviewer Update
16 Aug 2024, 22:11Till date still facing network issues I can’t contact the call centre coz they blocked my number from getting through this is ludicrous ******* service from such a large entity
JK
Javed K's update16 Aug 2024, 22:11
Reviewer Update
Till date still facing network issues I can’t contact the call centre coz they blocked my number from getting through this is ludicrous ******* service from such a large entity
Vodacom's replyOfficial
19 Aug 2024, 15:00Dear Javed.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Aug 2024, 15:00
Official
Dear Javed.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Best regards,
JK
Javed K's updateReviewer Update
19 Aug 2024, 15:32I need a senior member of your organization to be in contact with as my number is blocked from calling the call center to seek updates I dnt recieve any communication from. Anyone with any updates I'm left in the dark as days go by
JK
Javed K's update19 Aug 2024, 15:32
Reviewer Update
I need a senior member of your organization to be in contact with as my number is blocked from calling the call center to seek updates I dnt recieve any communication from. Anyone with any updates I'm left in the dark as days go by