Worst service yet but they want money

Item: Vodacom
Rating: 1
Author: Mene Z

Accounts dept confirmed nothing owing on my account . Been on prepaid . All of a sudden invoices getting sent and shows I've upgraded 2023 when I haven't. Been calling call centre, accounts and cancellations since January and no one has been able to assist me in getting this sorted..

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Replies (1)

Vodacom's replyOfficial

10 Mar 2025, 11:53

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply10 Mar 2025, 11:53

Official