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Buhle M
1 reviews | Active since Feb 2018
06 Jun 2021, 20:26
worst service y VODACOM
Its been a week without wi-fi and vodacoms support team has been sending me pillar to to post yet the account has been paid to date I have to call everyday for the past week and no one has been ale to assist I currently work from home and all my entertainment units depend on the wi-fi so that means I am behind on a weeks worth of work
To date nothing has been done to resolve my wi-fis problem should I change my Network provider as Vodacom has failed as a network of choice
I need an urgent solution if I am to continue working from home .
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Replies (2)
Vodacom's replyOfficial
07 Jun 2021, 07:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jun 2021, 07:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Buhle M's updateReviewer Update
09 Jun 2021, 17:22It is so disappointing that till to date 9 days after my wifi is still not working a consultant apparently was assigned to my query 3 days ago still nothing. The service that the technicians and support from Vodaccom Fibre is pathetic no sense of emergency whatsoever. I am so ****ed off of the inconvenience you have caused and nobody cares. If you can't resolve my issue say and l look for another service as this is unacceptable.
BM
Buhle M's update09 Jun 2021, 17:22
Reviewer Update
It is so disappointing that till to date 9 days after my wifi is still not working a consultant apparently was assigned to my query 3 days ago still nothing. The service that the technicians and support from Vodaccom Fibre is pathetic no sense of emergency whatsoever. I am so ****ed off of the inconvenience you have caused and nobody cares. If you can't resolve my issue say and l look for another service as this is unacceptable.