AC
Athan C

1 reviews | Active since Feb 2014

04 Jul 2017, 22:28

Worst Service Worst Treatment incompetence at its Best.

<p>In period of 4 months I had 3 incidents. 2 were I paid for services Vodacom advertise they are FREE ! and 1 were a department 6 phones calls away cannot simply cancel my contract that came to an end despite giving them the 20 working days notice they require. None of the departments I tried calling seem to have a clue what they are supposed to do I always end up in cancellations and always end up with an unresolve issue of you wanting money they are not yours AGAIN. I cancelled my debit order towards for that reason and it was the wisest choice I have ever made. My emails are not being answered and not even your supervisors of each department seem capable in resolving the cancellation issue a month later. I have the refference numbers on 2 occasions 2nd and 9th of June being reassured that it would be resolved. Here we are. I can't wait for my contracts to come to an end so I will never hear from you again. </p>

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Replies (1)
Vodacom
Vodacom's reply05 Jul 2017, 06:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team