Worst Service - Worst Phone (CAT S30) - Worst Network (Vodacom Business)

<p>CAT S30 Booked in for repairs at Vodacom Repairs Cresta 07/02/2017 (Job no: ********** 5), after i was sent from pillar to post at another Vodacom outlet in Clear Water Mall, who bluntly refused to assist with the book in and repair "we are not a repair agent and cannot even send the phone to the repair centre". Just to find out that none of the stores do repairs and testing anymore, this is all done at the"Advanced repair Centre in Centurion".</p> <p>No one could assist with a Loan Phone, they do not loan out phones anymore. This is a business line and i sppend a lot of time on the road...</p> <p>After several SMS's from the repair centre etc, the phone returned 13/02/2017, needless to say with exactly the same problem.</p> <p>Phone booked in once again at Vodacom Repairs Cresta 13/02/2017 now with Job no: ********** 3. i was very explicit in by discussions with the person that booked in the phone once again, the phone does not have any form of signal when moving around, especially whilts in the car, this was placed on the Job Card. I made it very clear that the Software as per previous repair was not the issue.</p> <p>Needless to say, the phone was once again collected today, with EXACTLY THE SAME PROBLEM!!!!!!</p> <p> </p> <p>Several attempts made to make contact with the Cresta Store Manager Ugen... this to no avail, left messages, they just bluntly ignore.</p> <p> </p> <p>I am sick and tired of the levels of service from our so-called best network, between Vodacom and CAT, i cannot decide who is worst. If this is how you deal with your Business clients, i can only imagine the service to Joe So Public....</p> <p> </p> <p>I urge Vodacom to to take this matter seriously, I will be escalating this to your MD's desk.</p> <p>I have no intention to book in any devices anymore, this is a brand new phone, and needs to be replaced, you are most welcome to contact me, and deliver the new device to my premises.</p> <p> </p> <p>Signed</p> <p>Louis van der Merwe</p>